Business IT solutions, London Ontario
A technology partner,
not a ticket queue.
Smart Connect Pros gives small and mid-sized businesses the kind of senior technology judgement you normally only get by hiring a CIO. We look after the day to day, close the security gaps, and tell you straight what is worth doing next.
Or call 226-777-3082 ext. 500
A typical first month
Week one
We find out what you actually have
Devices, accounts, licences, backups, who has admin rights and why. Most of the surprises live here.
Week two
The exposed things get closed
Multi-factor authentication, dormant accounts, stale third-party app access, unpatched machines.
Week three
Monitoring and backups go in
Agents deployed, alerts routed to a person, and a restore tested rather than assumed.
Week four
You get the written picture
What we found, what it costs to fix, and the order we recommend doing it in. Yours to keep either way.
What we do
Four things, done properly.
Smart Connect Pros is a managed IT and cybersecurity provider based in London, Ontario. It handles day-to-day technology management, security assessments and penetration testing, and technology advisory for small and mid-sized businesses that do not employ their own IT staff.
Managed IT & support
Day-to-day technology looked after quietly: monitored endpoints, patching, backups, and a real person on the other end when something breaks.
Read moreSecurity & risk
Practical security for organisations that are not going to hire a security team. Reduce what is exposed, catch what gets through, and know what to do next.
Read moreTechnology advisory
The senior perspective a small business rarely has in the room: what to build, what to buy, what to retire, and what a vendor is not telling you.
Read moreSoftware & automation
When off-the-shelf does not fit, custom integrations and internal tooling, built properly, documented, and handed over.
Read moreHow we work
The difference is who picks up.
Smart Connect Pros is deliberately small. That is the point. It is what makes it possible for the person who knows your systems to also be the person who answers when they break.
- You talk to the person doing the work
- There is no tier-one queue to get through. The person who answers is the person who understands your environment, which is why the answer usually arrives in one exchange instead of five.
- Advice you can actually act on
- Findings come with severity, cost, and a recommended order of operations. You should never be handed a report and left to work out what matters first.
- Security is part of the job, not an upsell
- Multi-factor authentication, patching, sane admin roles, and tested backups are table stakes. They are included in how systems get built here, not sold back to you after something goes wrong.
- Plain language, always
- Technical detail is available whenever you want it, and never required to follow a recommendation. If an explanation only works in jargon, it is not finished.
Managed security services
Security work that ends in a document you can act on.
Assessments are delivered as written reports: every finding rated by severity, located in the system it affects, and paired with the specific change that closes it. Scope and method are stated up front, including what the review did not cover. A report that overstates its own reach is worse than no report.
- Findings rated High, Medium, or Low, and counted, so nothing hides
- Exact location: the file, endpoint, or account each issue lives in
- Dependency trees scanned for known vulnerabilities
- Scope and independence stated plainly at the top
- A remediation order, so you know what to do first
Who we work with
Businesses without a CTO.
On-site across London, St. Thomas, Strathroy, Woodstock and the rest of southwestern Ontario. Remote anywhere in Canada.
Owner-operated businesses
Where technology decisions currently land on whoever is least busy. We take that off the owner's desk and make the reasoning visible.
Agencies & professional services
Client data, a lot of SaaS, and real consequences if an account is compromised. The security baseline matters more than the hardware.
Teams shipping software
Assessments, architecture review, and build work, delivered with Square Post Labs Inc., a separate corporation at the same address.
Anyone mid-migration
Moving platforms, splitting from a parent company, or inheriting an environment nobody documented. The messy handovers are the interesting ones.
- What does Smart Connect Pros do?
- Smart Connect Pros is a managed IT and cybersecurity provider in London, Ontario. It covers four areas: day-to-day IT management and support, security and risk work including written security assessments and penetration testing, technology advisory for businesses without a CTO, and custom software and automation.
- Do you offer penetration testing?
- Yes. Smart Connect Pros runs external network and web-application penetration tests: authorised, human-led attempts to exploit real weaknesses, scoped in writing and run to a recognised methodology such as PTES, NIST SP 800-115, and the OWASP testing guides. Findings are rated on CVSS and delivered with reproduction steps and remediation, and the engagement closes with a retest that confirms the fixes hold. A test is independent assurance only when the tester does not run the systems being tested, so independent engagements are for environments Smart Connect Pros does not manage; where it does manage the environment, that is disclosed and the work is read as internal diligence.
- Where is Smart Connect Pros located?
- Smart Connect Pros is at 201 King St., London, Ontario N6A 1C9. On-site work covers London and the surrounding southwestern Ontario region, including St. Thomas, Strathroy, Woodstock, Ingersoll, and Sarnia. Remote support is available anywhere in Canada.
Start with a conversation.
Tell us what is not working. If we are not the right fit, we will say so and point you somewhere better.