REMOTE SUPPORT & MONITORING

We mitigate any issues before they become problems by continuously monitoring your IT and providing remote support when you need it. 

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Remote Access

Our remote access services help you avoid on-site visits and their associated costs. We provide proactive remote care for workstations, servers, and mobile devices and can perform maintenance and fix IT issues without needing to visit your business. 

  • Faster support
  • Contact lists 
  • System configuration
  • Performance issue maintenance
  • Service management

Remote Monitoring

At Smart Connect Pros, we have the ability to remotely monitor your desktops, laptops, servers, and mobile devices across various operating systems and platforms including Mac, Windows, and Linux. We work to prevent most instances of downtime by proactively monitoring your network’s activity. Our remote monitoring solution helps detect potential issues and resolve them before you even notice any interruption or problems. 

  • Alerts and performance checks
  • Security monitoring
  • Network device monitoring
  • Mobile device monitoring
  • Virtual machine monitoring
  • Granular roles and permissions
  • Automation and bulk actions

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